Refund and Returns Policy for Trilsopic

Effective Date: January 4, 2025

At Trilsopic, we want you to be completely satisfied with your premium food products. If for any reason you are not happy with your purchase, our Refund and Returns Policy outlines how you can return items and receive a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Return Window: You must initiate your return request within 30 days from the date of purchase.
  • Condition of Item: The product must be unused, unopened, and in the original packaging. We cannot accept returns on items that have been opened or used unless they are defective or damaged.
  • Proof of Purchase: A receipt or order confirmation email must be provided for verification.

2. Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Opened or used food products.
  • Perishable items (e.g., cheeses, snacks, fresh gourmet items) that cannot be returned for safety reasons.
  • Gift cards, vouchers, or other non-refundable items.

3. How to Initiate a Return

To start a return, follow these steps:

  • Contact Us: Email us at info@trilsopic.com or call us at (817) 759-2375 with your order number, a description of the item(s) you want to return, and the reason for the return.
  • Return Authorization: Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item(s) back to us.

Please note: You are responsible for the return shipping costs unless the product is defective or there was an error with your order.

4. Return Shipping

  • Return Shipping Costs: If the return is due to a mistake on our part (e.g., defective product, incorrect item shipped), we will cover the return shipping costs.
  • Customer-Paid Return Shipping: If you are returning the item for any other reason (e.g., change of mind), you will be responsible for the shipping fees.
  • Shipping Method: Please use a reliable shipping carrier and ensure the return package is properly insured and tracked. We recommend using a trackable shipping service to ensure that your return reaches us safely.

5. Refund Process

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.

  • Partial Refunds: In cases where the returned item is not in its original condition (opened, damaged, etc.), we may offer a partial refund or reject the return.

6. Exchanges

If you would like to exchange an item instead of requesting a refund, please reach out to us within the return window. We will assist you in exchanging the item for a product of equal value or help you select a different product.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@trilsopic.com with your order number, photographs of the damaged product, and a brief description of the issue.

We will review the situation and, depending on the circumstances, either replace the item at no additional cost or issue a full refund.

8. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please check your bank account or credit card statement first. If the issue persists, contact us at info@trilsopic.com for assistance.

9. Customer Service

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our customer service team:

By shopping with Trilsopic, you agree to the terms and conditions outlined in this Refund and Returns Policy. We aim to ensure your satisfaction, and if you encounter any issues, we will work with you to resolve them promptly. Thank you for choosing Trilsopic!