Payment Policy for Trilsopic

Effective Date: January 4, 2025

At Trilsopic, we are committed to providing a secure and seamless payment process for all transactions made through our website. This Payment Policy outlines the types of payments we accept, how payments are processed, and other important information regarding payment for the premium food products purchased on our site.

1. Accepted Payment Methods

We accept the following payment methods for all purchases made on our website:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: PayPal is accepted for secure payments.
  • Gift Cards: We may accept gift cards issued by Visa, MasterCard, or American Express if they are registered and have sufficient funds for the total order.

2. Payment Authorization

  • Authorization Process: When you place an order, we will authorize the payment method you selected for the total amount of the order, including the price of the products, taxes, and shipping fees.
  • Order Confirmation: Once payment is authorized, your order will be confirmed, and you will receive an Order Confirmation email. Your payment will only be charged once the order is ready to be processed and shipped.

3. Payment Processing

  • Secure Payment Gateway: All payments are processed securely using industry-standard encryption technology. We work with trusted third-party payment processors to ensure that your payment information is handled safely and confidentially.
  • Payment Declines: If your payment is declined or there is an issue with your payment method, you will be notified, and your order will not be processed until payment is successfully completed.

4. Sales Tax

  • Tax Calculation: Sales tax is applicable to orders based on the shipping address provided during checkout. The applicable tax rate will be calculated automatically and included in your total order cost at checkout.
  • Tax Exemption: If you are a tax-exempt organization, please contact us before placing your order so that we can assist you with the tax-exempt process.

5. Currency

  • Currency Used: All transactions are processed in U.S. dollars (USD). If you are located outside the United States, your payment method will be charged in USD, and your bank may convert the amount into your local currency at the exchange rate applicable at the time of the transaction.

6. Payment Issues

  • Fraud Prevention: We reserve the right to cancel or delay any order that we suspect may be fraudulent. If we detect any suspicious activity, we may contact you for additional verification before processing your order.
  • Payment Disputes: If you believe there is an error in the payment or billing information, please contact us within 30 days of the transaction, and we will investigate the issue promptly.

7. Order Changes

  • Adding Items: Once an order is placed, it cannot be modified. If you wish to add items to your order, you will need to place a new order separately.
  • Order Cancellations: Orders cannot be canceled once they have been processed and shipped. If you need to make changes to an order, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.

8. Refunds

  • Refund Process: If you are eligible for a refund (as outlined in our Refund and Returns Policy), the amount will be credited back to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.

9. Payment Security

  • Data Protection: We take the security of your payment information seriously and use the latest security technologies to protect your data during transactions. However, we cannot guarantee 100% security for any online transactions. It is important to use strong and secure payment methods to protect your account.

10. Customer Support

If you have any questions or issues regarding payments, please feel free to reach out to our customer support team:

By making a purchase with Trilsopic, you agree to the terms outlined in this Payment Policy. We strive to provide you with a secure, efficient, and transparent payment process to ensure your shopping experience is smooth and hassle-free. Thank you for choosing Trilsopic!