Shipping Policy for Trilsopic

Effective Date: January 4, 2025

At Trilsopic, we aim to provide a smooth and timely shipping experience for our customers. Our Shipping Policy outlines the terms and conditions related to shipping and delivery of the premium food products purchased through our website.

1. Shipping Locations

  • Domestic Shipping: We currently ship to addresses within the United States only. We do not offer international shipping at this time.
  • Shipping Restrictions: We reserve the right to limit shipping to certain locations. If we are unable to ship to your location for any reason, we will notify you and provide a refund.

2. Shipping Methods and Costs

  • Shipping Methods: At checkout, you will be presented with various shipping options based on your location. The available shipping methods include standard, expedited, and priority shipping.
  • Shipping Costs: Shipping fees are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
  • Free Shipping: We may offer promotions that include free shipping for specific orders or for orders above a minimum value. These offers will be clearly displayed during the checkout process.

3. Processing Time

  • Order Processing: We process orders 1-3 business days after receiving your payment. During peak seasons or holidays, processing may take longer, but we will make every effort to fulfill your order as quickly as possible.
  • Order Confirmation: You will receive an Order Confirmation email once your order is processed and ready for shipment. This email will contain your order details and an estimated delivery time.

4. Delivery Times

  • Estimated Delivery Times: Delivery times depend on the shipping method you choose during checkout and the destination address. The following are general delivery time estimates:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 3-5 business days
    • Priority Shipping: 1-3 business days
  • Delays: Delivery times are estimates and may be subject to delays caused by shipping carriers, weather, or other external factors. We are not responsible for delays once the package is in transit.

5. Shipping Confirmation and Tracking

  • Shipping Notification: Once your order has been shipped, you will receive a Shipping Confirmation email containing tracking information. This allows you to track the progress of your package and monitor its delivery status.
  • Tracking Information: You can track your order using the tracking number provided in the email. Please note that tracking updates may take up to 24 hours to appear after shipment.

6. Shipping Errors and Missing Packages

  • Incorrect Shipping Address: You are responsible for providing the correct shipping address. Please double-check the address details during checkout. We are not responsible for orders that are undeliverable due to incorrect address information.
  • Lost or Stolen Packages: We are not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier. If your package is missing, please contact the carrier directly for assistance.

7. Handling Fees

  • Packaging and Handling: There may be additional handling fees for special packaging or delivery requirements. These fees will be disclosed during checkout.

8. Shipping Damages

  • Damaged Items: If you receive an item that is damaged during shipping, please contact us immediately at info@trilsopic.com with your order number and photos of the damaged item. We will work with you to resolve the issue, either by replacing the damaged item or issuing a refund.

9. Returns and Exchanges

  • If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on returning items. Items must meet the criteria outlined in that policy to be eligible for a return.

10. Customer Service

If you have any questions or concerns about shipping, please feel free to reach out to our customer service team:

By placing an order with Trilsopic, you agree to the terms and conditions outlined in this Shipping Policy. We strive to ensure that your shopping experience is as smooth and enjoyable as possible, and we are here to assist you with any questions related to shipping. Thank you for choosing Trilsopic!