Sales Policy for Trilsopic

Effective Date: January 4, 2025

At Trilsopic, we are committed to providing our customers with high-quality premium food products. Our Sales Policy explains the terms and conditions that govern the sale of goods through our website, ensuring a smooth and secure shopping experience. By making a purchase with us, you agree to the terms outlined in this policy.

1. Product Availability

  • Product Listings: All products listed on our website are subject to availability. While we strive to keep our inventory up to date, in some cases, items may be out of stock or discontinued.
  • Backorders: If an item is unavailable at the time of your purchase, we will notify you and provide options to either wait for the product to be restocked or choose a different product.

2. Pricing

  • Pricing Information: All prices displayed on our website are in U.S. dollars (USD). Prices may be subject to change without notice. We make every effort to ensure that prices are accurate, but errors may occur. If an error is found in the pricing of your order, we will notify you before proceeding with the transaction.
  • Taxes: Sales tax is applied to orders in accordance with applicable state and local laws. The tax amount will be calculated at checkout.
  • Discounts and Promotions: We may offer discounts or promotions from time to time. These offers are valid only for the duration specified and cannot be combined with other promotions unless otherwise stated.

3. Ordering Process

  • Placing an Order: When you place an order on our website, you are offering to purchase the items in your cart. Your order is not confirmed until you receive an email confirmation from us.
  • Order Confirmation: After placing an order, you will receive an Order Confirmation email containing details of your purchase, including the products ordered, price, taxes, and shipping costs. Please review this information carefully.
  • Order Cancellation: Orders cannot be canceled once they have been processed and shipped. If you need to cancel your order, please contact us as soon as possible, and we will assist you with any possible options before the shipment is dispatched.

4. Payment

  • Accepted Payment Methods: We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal.
  • Payment Authorization: Payments are processed securely through trusted payment processors. We may authorize your payment for the total amount at the time of order but will not charge your account until the order is shipped.
  • Fraud Prevention: We reserve the right to cancel or delay an order if we suspect fraudulent activity or if we are unable to verify your payment information.

5. Shipping

  • Shipping Methods: We offer various shipping options depending on your location. Shipping fees will be calculated and displayed at checkout.
  • Processing Time: We aim to ship orders within 1-3 business days of receiving your order. Please note that processing time may vary depending on product availability or peak seasons.
  • Delivery Time: Delivery times depend on the shipping method selected at checkout and the destination of the order. Delivery times are estimates and may be subject to delays caused by factors outside of our control.
  • Shipping Restrictions: We currently ship to the United States only. We do not ship to international locations at this time.

6. Order Modifications

  • Changes to Orders: If you need to make changes to your order after it has been placed (e.g., changing the shipping address or adding items), please contact us as soon as possible. We will do our best to accommodate any requests before the order is processed.
  • Out of Stock Items: If an item is out of stock, we will notify you and offer the option to substitute or cancel the order.

7. Returns and Refunds

  • Returns: Please refer to our Refund and Returns Policy for instructions on how to return an item. To be eligible for a return, items must meet the specified criteria (e.g., unused, unopened, within 30 days of purchase).
  • Refunds: Once a return is received and inspected, refunds will be processed to the original payment method. Please allow 5-10 business days for the refund to appear on your account.

8. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@trilsopic.com with a description and photographs of the issue. We will assist you in resolving the problem by issuing a replacement or a refund.

9. Customer Responsibility

  • Correct Information: You are responsible for providing accurate and complete information during the ordering process, including your shipping address. We are not responsible for delayed or misdelivered shipments due to incorrect information.
  • Review Orders: Please review your order carefully before confirming the purchase. Once an order has been placed, we cannot make any changes except as outlined above.

10. Customer Service

If you have any questions or concerns regarding our Sales Policy, please feel free to contact us:

By purchasing from Trilsopic, you agree to abide by the terms outlined in this Sales Policy. Our goal is to provide you with exceptional service and premium food products, and we are here to assist you with any questions or concerns throughout your shopping experience. Thank you for choosing Trilsopic!